Rainmaker Acquisition

Functional Consultant CRM Permanent

RA008 Retail 07 Apr 2019
Rainmaker Acquisition Sandton
Market Related
Detail Information
Job Summary

The Functional Consultant: CRM is responsible for configuring and testing SAP and other 3rd party CRM functions and module solutions, as well as troubleshooting and resolution of technical problems.
The Functional Consultant: CRM is responsible for writing functional and test specifications, as well as training and testing material.
The Functional Consultant: CRM is responsible for providing user support and assistance for 3rd level incidents, and resolving business as usual issues aligned to operations and service processes.


Job Description

Key Responsibilities:
1. Make recommendations to optimise CRM processes, policies and procedures.
2. Adhere to all IT Governance Frameworks including policies, procedures, processes and standards.
3. Identify suitable solutions to new and existing business requirements (changes and projects), and ensure effective resolution of problems and incidents.
4. Produce portfolio and status reporting in a timely manner and aligned to the agreed communications plan for all relevant stakeholders.
5. Update and maintain known error database, knowledge base, configuration database as well as testing and training material, and implement a continuous improvement plan to improve the portfolio solutions.
6. Effectively manage and develop self to deliver on agreed individual objectives.


Key Skills / Requirements
• 3 year IT related degree (advantageous)
• Certified in TOGAF, Agile Methodologies (advantageous)
• Certified in COBIT, Prince II (advantageous)
• Certified in ITIL 3 (required)
• SAP Specialist Certification - CRM (advantageous)
Knowledge, Skills, Experience and Attributes:
• Functional knowledge of SAP CRM (marketing, sales and services, mobility solutions, web-client, Trade management, analytics, E-commerce, SAP IPC, SAP mobile client and server)
• Knowledge of SAP development concepts, guidelines and architecture
• Knowledge and application of relevant IT best practices
• Knowledge of IT Service Management principles and frameworks (ITIL 3)
• Knowledge of Project management including methods and tools
• Knowledge of retail industry models (advantageous)
• Understanding of retail and Finance operating model and value chain
• 3+ years SAP design and configuration experience
• 2+ years Agile experience (e.g. sprint planning, stand-up)
• CRM v7 enhancement pack 2
• CRM Web UI configuration
• ALE configuration & monitoring for organisational structure for data movement across landscapes
• Set up of call centre (CIC)
• Experience setting up transactional times, middleware configuration and monitoring integrated into ECC
• Working with business process/activity owners in understanding business requirement and solution design
• Documenting functional and technical specifications
• Experience in preparation of business cases, business process
• Negotiation and conflict management
• Driving change
• Stakeholder management
• Excellent written and verbal communication skills
• Financial acumen Personal resilience
• Energy and drive
• Customer orientation
• Team player
• Excellence orientation
• Innovative
• Influencing others
• Analytical